IT Support Technician Senior

The University of Kansas is accepting applications for an IT Support Technician Senior.


Date posted

Mar. 5, 2018 12:00 am

Application deadline

Apr. 5, 2018 12:00 am


The University of Kansas


Job description

Position Overview

Provide technical support to users while working under direct supervision and following standard procedures and written instruction to accomplish assigned tasks. Serve as the first point of contact for troubleshooting hardware / software, or printer problems. Assist faculty, research staff, graduate students, and administrative staff via telephone, email, chat, and in person with a wide range of questions, problems, and requests related to classroom technologies, desktop software, research hardware, peripherals, network issues, and application and instrumentation issues on a variety of different platforms including Linux, MacOS, and Windows.

Assists in performing installation, maintenance, and repair of classroom and research computing workstation labs, including workstations attached to lab instruments. Manage research lab workstations in close concert with faculty specifications. Monitors, troubleshoots, and tests IT systems under the direct supervision of IT supervisors. This position will require lifting up to 50 pounds, and possession of a valid driver’s license.

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